Terms and Conditions of Service

2.1 An organisational tool only

LetReady is a software tool designed to help landlords organise, track, and record their own safety compliance information. It is a productivity and record-keeping tool, not a professional advisory, legal, or regulatory compliance service.

2.2 No legal or regulatory advice

LetReady does not provide legal advice, regulatory advice, professional safety inspections, or any form of qualified assessment. Nothing in the Service, including the Checklist, any certificate category, any reminder, or any Compliance Report, constitutes legal or regulatory advice of any kind. You must seek independent qualified advice from appropriately qualified professionals.

2.3 No verification of uploaded documents

We do not verify, authenticate, inspect, or validate any documents, certificates, photographs, or other Content you upload to the Service. We make no representation as to the validity, authenticity, currency, accuracy, or legal sufficiency of any such Content.

2.4 Compliance Reports are not legal certification

A Compliance Report generated by LetReady is not a legally recognised certificate, inspection report, or regulatory document. It reflects only the information you have entered into the Service. We make no representation that it satisfies any legal, regulatory, insurance, or contractual requirement. You are solely responsible for determining whether any document meets the requirements of any third party, including insurers, local councils, booking platforms, or mortgage lenders.

2.5 Reminders are a convenience feature only

Email reminders for certificate expiry are provided as a convenience feature only. We do not guarantee that reminders will be delivered, delivered on time, or delivered at all. You remain solely responsible for monitoring the expiry dates of all certificates and complying with all applicable legal obligations, regardless of whether you receive a reminder from us.

3.1 Compliance is your responsibility

You acknowledge and agree that:

• You are solely and entirely responsible for ensuring that your Properties comply with all applicable laws and regulations, including but not limited to the Gas Safety (Installation and Use) Regulations 1998, the Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020, the Housing Act 2004, the Smoke and Carbon Monoxide Alarm (Amendment) Regulations 2022, the Energy Performance of Buildings (England and Wales) Regulations 2012, and any other applicable legislation in England, Wales, or Scotland.
• LetReady does not replace your obligation to engage qualified, registered professionals (including Gas Safe registered engineers, NICEIC or NAPIT-registered electricians, and accredited energy assessors) to carry out required inspections and issue valid certificates.
• The information you enter into the Service is entirely at your own discretion. You are responsible for the accuracy and completeness of all data entered.
• You will not use the Service as a substitute for professional legal, safety, or regulatory advice.

3.2 Accurate information

You agree to provide accurate, complete, and up-to-date information when registering properties, completing checklists, and uploading evidence. You acknowledge that inaccurate information will result in inaccurate Compliance Reports, for which we bear no responsibility.

3.3 Account security

You are responsible for maintaining the security of your account credentials. You must not share your login details with any third party. You are responsible for all activity that occurs under your account.

4.1 No liability for compliance failures

To the fullest extent permitted by applicable law, we shall not be liable for any fine, penalty, prosecution, enforcement action, insurance claim rejection, injury, death, property damage, or any other loss arising from your failure to comply with any legal or regulatory requirement, whether or not you used the Service and whether or not a Compliance Report was generated.

4.2 No liability for inaccurate or incomplete data

We shall not be liable for any loss or damage arising from inaccurate, incomplete, or misleading information that you have entered into the Service, or from your reliance on a Compliance Report based on such information.

4.3 No liability for missed reminders

We shall not be liable for any loss or damage arising from a failure to deliver, or late delivery of, an email reminder, regardless of the cause of such failure, including technical failure, email filtering, or service interruption.

4.4 No liability for third-party reliance

We shall not be liable for any loss or damage arising from the reliance by any third party — including insurers, local authorities, councils, booking platforms, guests, or mortgage lenders — on a Compliance Report or any other output generated by the Service.

4.5 Exclusion of consequential loss

To the fullest extent permitted by law, we exclude all liability for indirect, consequential, incidental, special, or punitive loss or damage, including but not limited to loss of profits, loss of revenue, loss of data, loss of business, loss of reputation, or loss of anticipated savings, howsoever arising.

4.6 Cap on liability

Subject to clause 4.7, our total aggregate liability to you in connection with the Service shall not exceed the total fees paid by you in the twelve (12) months immediately preceding the event giving rise to the claim.

4.7 Non-excludable rights

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law, including any rights you may have under the Consumer Rights Act 2015.

5.1 Fees

The Service is provided on a subscription basis at £10 per Property per month (exclusive of any applicable VAT). Fees are subject to change upon 30 days' written notice.

5.2 Payment

Payments are processed by Stripe, Inc. By subscribing, you also agree to Stripe's terms of service. We do not store your payment card details on our systems.

5.3 Billing cycle

Subscriptions are billed monthly in advance. Your subscription will automatically renew each month unless you cancel before the next billing date.

5.4 Cancellation

You may cancel your subscription at any time via your account settings. Cancellation takes effect at the end of the current billing period. No refunds are provided for any unused portion of a billing period, except where required by law.

5.5 Failed payments

If payment fails, we reserve the right to suspend or terminate your access to the Service until payment is received.

5.6 Free trial

Where a free trial is offered, it is available once per user. We reserve the right to withdraw or modify trial terms at any time.

6.1 Our IP

The Service, including all software, design, text, graphics, and associated materials, is owned by or licensed to us and protected by applicable intellectual property laws. You may not copy, reproduce, modify, or distribute any part of the Service without our prior written consent.

6.2 Your Content

You retain ownership of all Content you upload to the Service. By uploading Content, you grant us a limited, non-exclusive, worldwide licence to store, process, and display that Content solely for the purpose of providing the Service to you.

6.3 Feedback

If you provide us with feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free right to use that feedback without restriction or compensation to you.

7.1 Data processing

We process your personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the processing of your personal data as described in the Privacy Policy.

7.2 UK GDPR

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We will not sell or share your personal data with third parties for marketing purposes.

7.3 Data storage

Your data is stored on servers provided by Supabase (a third-party cloud infrastructure provider). While we take reasonable steps to protect your data, we cannot guarantee absolute security and are not liable for any unauthorised access beyond our reasonable control.

7.4 Uploaded documents

Documents and photographs you upload are stored securely and are not shared with third parties except as necessary to provide the Service, or as required by law.

8.1 No uptime guarantee

We do not warrant or guarantee that the Service will be available at all times, uninterrupted, or error-free. We may suspend the Service at any time for maintenance, updates, or reasons beyond our control.

8.2 No liability for downtime

We shall not be liable for any loss arising from the unavailability of the Service, including any inability to access your Compliance Reports, checklists, or uploaded documents during a period of downtime.

8.3 Changes to the Service

We reserve the right to modify, discontinue, or withdraw any feature of the Service at any time, with or without notice. We will endeavour to provide reasonable notice of material changes.

11.1 Termination by you

You may terminate your account at any time by cancelling your subscription and deleting your account via the account settings page. Termination does not entitle you to a refund except as required by law.

11.2 Termination by us

We may suspend or terminate your account and access to the Service immediately, without prior notice, if we reasonably believe that you have materially breached these Terms, have engaged in fraudulent activity, or if required to do so by law.

11.3 Effect of termination

Upon termination, your right to access the Service ceases immediately. We will retain your data for a period of 30 days following termination, after which it may be permanently deleted. We recommend you export or download any data you wish to retain before terminating your account.

12.1 Governing law

These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

12.2 Jurisdiction

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms, except where this conflicts with any mandatory consumer protection rights you may have.

12.3 Dispute resolution

We encourage you to contact us in the first instance at hello@letready.co.uk to resolve any dispute informally before initiating formal proceedings.

13.1 Entire agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us in relation to your use of the Service and supersede all prior agreements, representations, and understandings.

13.2 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

13.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

13.4 Assignment

We may assign our rights and obligations under these Terms to any third party, including in connection with a business sale or restructure. You may not assign your rights or obligations under these Terms without our prior written consent.

13.5 Notices

Any notices under these Terms should be sent to hello@letready.co.uk. We will contact you using the email address registered to your account.

13.6 Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes by email or by displaying a prominent notice within the Service. Your continued use of the Service after such notice constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription.